Privacy Policy
Effective Date: June 29, 2026
Grimy Grills (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit grimygrills.com, submit a booking request at grimygrills.com/booking, contact us, or receive services from us.
1. Information We Collect
We may collect the following types of information:
- Contact information: name, phone number, email address, and service address.
- Booking and service information: appointment details, grill type, service notes, photos taken before or after cleaning, and payment-related records.
- Communications: messages you send us by phone, text, email, or through our website forms.
- Website usage data: browser type, device information, pages visited, and similar analytics collected through cookies or similar technologies.
2. How We Use Your Information
We use personal information to:
- Respond to booking requests and schedule appointments
- Provide grill cleaning and related services
- Send appointment confirmations, reminders, and service updates
- Answer questions and provide customer support
- Process payments and maintain business records
- Improve our website and services
- Comply with legal obligations
3. SMS Text Messaging Program
If you opt in to receive text messages from Grimy Grills, the following terms apply to our SMS program.
Product Description
By providing your mobile phone number and opting in, you consent to receive SMS messages from Grimy Grills related to appointment scheduling, booking confirmations, service reminders, service updates, and other communications about your grill cleaning service.
Message Frequency
Message frequency varies depending on your appointments and interactions with us.
Message and Data Rates
Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Opting Out
You may opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive from us. After opting out, you will receive a confirmation message and we will cease sending SMS messages to your number, except where we are permitted to contact you for other lawful purposes.
Help and Support
If you need assistance or have questions about our SMS service, reply HELP to any SMS message you receive, or contact us at (480) 672-2433 or nolan@grimygrills.com.
Consent
SMS consent is optional. You are not required to agree to receive text messages as a condition of submitting a booking request or purchasing services. Consent to receive SMS messages is not shared with third parties for their own marketing purposes.
4. How We Share Information
We do not sell your personal information. We may share information only as needed to operate our business, including with:
- Service providers that help us schedule appointments, process payments, host our website, or deliver text messages
- Professional advisors or authorities when required by law or to protect our rights
SMS and mobile information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
5. Data Retention
We retain personal information for as long as needed to provide services, maintain business records, resolve disputes, and comply with legal obligations.
6. Security
We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure.
7. Your Choices
- You may request updates to your contact information by calling, texting, or emailing us.
- You may opt out of SMS messages at any time by replying STOP.
- You may contact us to ask questions about how your information is used.
8. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the latest version.
10. Contact Us
Questions about this Privacy Policy or our data practices may be directed to:
Grimy Grills
Phoenix, Arizona
Email: nolan@grimygrills.com
Phone: (480) 672-2433